Terms and Conditions
Terms & Conditions
This website is brought to you by theHealthShelf Ltd who are the sole UK importer and distributor for this high quality natural product.
140 Hughenden Road,
Hasting, East Sussex,
England / United Kingdom
Tel/Fax: 0203 189 1773 (outside of the UK +44 203 189 1773)
For enquiries about the website or to be added to our mailing list please email firstname.lastname@example.org (to be added to the mailing list please include ‘STAR FOOD’ as the subject and then 'subscribe' with your name and email address."
Online orders can be placed using our secure shopping cart Click on the"ADD TO BASKET" buttons on the product pages.
Payments will appear on your statement as thehealthshelf.
For telephone orders call us with a debit/credit card on 0203189 1773 +44 203 189 1773) from outside the UK). We take all major credit and debit cards. We do not store your credit card details.
Our prices are in British Pounds Sterling. We do not charge VAT. Customers who are not in the European Community are responsible for paying import taxes and import duties when goods arrive in their country.
Delivery costs can be calculated by putting items in the shopping basket and adding delivery. The delivery cost is shown before customers have to enter any personal details.
We will dispatch your order as soon as possible but please allow a dispatch time of up to 5 working days for busy periods.
UK Mainland delivery is charged using Royal Mail weight tables.
Orders up to 2kg are normally despatched by Royal Mail. Over2kg by courier.
Scottish Highlands: Scottish Highland postcodes are: IV,KA27-28, KW, PA20-88, PH19-44, PH49-50.
International shipping: If your country is not listed,please request a shipping quotation.
It is the customer's obligation to enter the correct delivery address details at the time of ordering. If the wrong address is entered and goods are delivered to the wrong address, we will not issue are fund or send replacement goods. If your package is returned to us should you enter the wrong address, we are not obliged to re-send the order at our expense.
Please reduce the risk of this happening by entering your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately.
Items returned due to nondelivery
If an order is returned to us as a result of either an incorrect address, a customer's refusal to accept the delivery or failure to acknowledge cards left by delivery companies, the customer will be responsible for the delivery costs incurred and we reserve the right to charge a 15% restocking fee. We will issue a refund for the goods less all costs incurred.
We or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivery vehicle. This includes, though not limited to, steps (including those required to climb to gain access to the property entrance), trees, shrubs, steeply inclined driveways,narrow lanes, tight bends, security gates, security doors, or any other restrictions that may make it difficult for the delivering vehicle to get access to the point of delivery. We will not accept any claims for compensation, arrising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions.In the event that the item is refused/canceled due to these restrictions the customer is liable for all carriage charges and we reserve the right to charge a 15% restocking fee.
Customers have 14 days from receipt to change their mind and return goods at their cost in the original packaging. Once products have been used, they cannot be returned.
Before returning goods, customers must notify us by email to email@example.com and instructions will be given on how and where to send the goods back. Goods are returned at the customer's cost.
If products are received damaged, please sign for them as damaged with the courier. Please notify us in writing immediately by email at firstname.lastname@example.org.
Important: Photographic evidence is required of: The damaged item, the outer box/packaging,the internal packaging. Please do not discard packaging as it may be needed fora claim.
We reserve the right to refuse a refund or to charge a handling charge if items are returned without authorisation and/or in an unsaleable condition.
Free items cannot be exchanged.
The cost of outgoing postage/shipping & packaging will not be refunded.
We reserve the right to charge postage/shipping for re-delivery of orders.
We reserve the right to change product specifications and prices without notice. Whilst every effort is made to provide up to date and accurate product information we cannot be held responsible for any errors or omissions on the website or printed material.
Product guarantees are subject to the individual manufacturer's terms of warranty.
We reserve the right to refuse goods that have been used inappropriately, abused or mistreated. Please notify us in writing if there isa problem with a product within the guarantee period. Please provide a proof of purchase, product guarantees are only valid for the original buyer, they do not apply for goods passed on to third parties.
We have taken precautions to ensure that this website is virus-free, we accept no liability for viruses as a result of using this website.
Stock availability is not published on the website. If you order goods that are not in stock we will email you giving you the option to wait for the goods to be available or cancel your order. If you choose to cancel you will receive a full refund.
If a price is erroneous on the website we reserve the right to ask you whether you wish to proceed with the order at the correct price or cancel the order, or notify you that we have cancelled the order for a full refund. We are not obliged to supply goods at incorrect prices.
Whilst we supply products that are acknowledged and endorsed by medical professionals, we make no claim that any products will prevent or cure any specific condition or ailment. Under UK law only a physician may 'treat' illness and disease with a medical origin. The information on our website(s) is for information purposes only.
Consult your physician before beginning any diet, exercise or supplementation program. Do not perform exercises that cause injury or irritation to a pre-existing injury or medical condition.
Consult your physician before beginning any physical training program or using any new physical training equipment. Do not perform exercises that cause in jury or irritation to a pre-existing injury or medical condition.